Shipping policy
Welcome to CASA LAB
We are dedicated to delivering your orders efficiently and providing a seamless, reliable shopping experience.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and UK public holidays) after your order confirmation email is received.
You will be notified once your order has been successfully dispatched.
2. Shipping Rates & Estimated Delivery Times
We offer both UK and international shipping through our trusted fulfillment partners.
Shipping fees are calculated and displayed at checkout.
Estimated delivery times (from dispatch):
|
Destination |
Estimated Delivery Time |
|---|---|
|
United Kingdom |
2–5 business days (estimated) |
|
Europe |
5–10 business days |
|
United States |
7–14 business days |
|
Rest of World |
10–20 business days |
Please note that these delivery timeframes are estimates only and may vary due to external factors such as courier delays, customs clearance, weather disruptions, or high-demand periods.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email including your tracking number and a link to monitor your shipment in real time.
4. Shipping Locations
Orders are fulfilled and dispatched from our partner warehouses located in the United Kingdom, Europe, and Asia, depending on stock availability and delivery destination.
5. Customs, Duties, and Taxes
CASA LAB is not responsible for any customs duties, import taxes, or additional charges applied to international shipments.
These fees, if applicable, are the responsibility of the customer.
6. Delays or Lost Packages
While we aim to ensure timely delivery, unexpected delays may occasionally occur.
If your order has not arrived within 30 days from the shipping confirmation date, please contact us at casalab@contact.support
with your order details, and our support team will assist you promptly.
7. Incorrect Shipping Information
Please ensure that all shipping details are accurate at the time of purchase.CASA LAB cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
8. Contact Us
For any questions or concerns regarding your shipment, feel free to reach out to our support team: casalab@contact.support